If It’s Not Perfect, We Make It Right. Simple.

The 30-Day Confidence Policy

We believe in the meticulous craftsmanship and lasting performance of every item that leaves our hands. That’s why we offer you 30 days to experience your purchase with complete peace of mind.

If, for any reason, your new EKOVARA product doesn't meet your exacting standards, we promise to make it right.

✅ The Promise: Complete Satisfaction, Guaranteed

We offer a 100% hassle-free refund or exchange within 30 days of delivery.

🔑 The Condition: Preserving Future Value

To ensure we can maintain the integrity of our products for other customers, we only ask for one simple condition:

• The item must be in unused, brand-new condition.
• All original tags must be firmly attached.
• Please ensure the item is returned in its original packaging.

Important Note: This policy allows you to fully inspect the product, handle it, and ensure it meets your expectations, just as you would in a high-end store. We cannot accept returns on items that have been worn, used, or altered.

🔄 The Simple, Step-by-Step Process

1. Initiate: Simply email our dedicated Customer Care Team at support@ekovara.com or use our simple online return portal to start the process.
2. Confirm: We will quickly verify your purchase and send you a prepaid return shipping label and clear instructions.
3. Return: Send the product back to us using the provided label.
4. Refund: Once received and inspected, we will process your full refund (or exchange) back to your original payment method within 5-7 business days. We will notify you the moment the refund is initiated.

Still Undecided? Hear What Our Customers Say.

"I was nervous about buying specialized gear online, but the EKOVARA return policy gave me the confidence to hit 'Buy.' Knowing they truly stand by their products made all the difference." – Sarah K., Verified ekovara Customer

Safe, Simple, and Secure

This section isn't just a list of logos; it’s our commitment to your security and convenience. We ensure that choosing and paying for your EKOVARA product is the easiest part of your experience.

Your TRUST is our Priority!!!

Payment Confidence & Security

💰 Payment Options: Choose What’s Easiest For You

We’ve integrated the most trusted and convenient payment methods so you can complete your purchase quickly and without interruption.

We proudly accept:

• All Major Credit Cards (Visa, Mastercard, American Express, Discover)
• Digital Wallets: Apple Pay and Google Pay
• Express Checkout: PayPal and Shop

🛡️ Your Safety is Non-Negotiable

We protect your personal and financial information with the same uncompromising quality and care we put into our products. Our entire checkout process is protected by industry-leading 256-bit SSL encryption.

This means that your sensitive payment details are:

• Fully Encrypted the moment they are entered.
• Never Stored on our servers.
• Completely Safe from any unauthorized access.

Our Commitment: Shop with absolute confidence. We stand by our promise of safety and transparency at every step.

🕒 Order Adjustments: We're Here to Help (Fast!)

We know that sometimes you need to adjust an order right after placing it. Our goal is to ship your quality EKOVARA items as fast as possible, which means we move quickly!

Fast Shipments Require Fast Action: Modifying Your EKOVARA Order.

🚀 Acting Quickly to Serve You Better

Our commitment to getting your premium EKOVARA product into your hands fast means our fulfillment team begins processing orders very quickly—often within minutes.

If you need to make changes or cancel your order, please contact us immediately, and certainly within 12 hours of placing it.

• Email is Best: Send an email to support@ekovara.com with the subject line: URGENT ORDER CHANGE: [Your Order Number]
• Be Specific: Clearly state whether you need a Modification (e.g., changing size or address) or a Cancellation.

⚠️ The 12-Hour Promise

If you reach us within the 12-hour window, we can usually guarantee the change.

Once the order has been processed, packed, and assigned a tracking number—which often happens after the 12-hour mark—modifications or cancellations may no longer be possible. At that point, the best solution will be to use our 30-Day Confidence Guarantee for a return or exchange once the item arrives.

Our Priority: We always want you to get the perfect item. We highly recommend double-checking your size, color, and shipping address before you finalize your purchase.

🌍 Global Delivery: Bringing EKOVARA to the World

We are proud to share the quality and performance of EKOVARA products with our customers worldwide. Yes, we ship internationally!

📦 Worldwide Reach

We partner with reliable global carriers to deliver EKOVARA to many countries across the world. We believe quality shouldn't be limited by borders.

Transparent Costs and Timing

We believe in complete transparency. You will never be surprised by shipping costs.

• Costs Calculated Instantly: To get a precise quote for your specific location and order size, simply add your desired items to your cart and proceed to the checkout page. Enter your shipping address, and the system will instantly calculate the total shipping cost.
• Delivery Times: Estimated delivery times for your region will also be provided at checkout, giving you full certainty before you commit to purchase.

Important Note on Duties & Taxes: Shipping costs do not include potential import duties, taxes, or brokerage fees levied by your country’s customs office. These fees are the responsibility of the customer and are typically collected upon delivery.

🚚 Shipping Speed: Getting EKOVARA to Your Door, Fast

We understand that once you invest in EKOVARA quality, you want it delivered promptly. Our shipping process is streamlined to be as efficient as possible.

Fast Fulfillment: Your Order Ships Within 1-2 Business Days.

Processing and Transit Times

⏱️ Our Fulfillment Promise (Processing Time)

Every EKOVARA order is meticulously inspected and packaged before it leaves our facility. This commitment to quality assurance takes a small amount of time:

• Processing Time: Orders are typically processed, packed, and ready for pickup within 1-2 business days. (Excluding weekends and holidays.)
• You will receive a tracking number via email the moment your package is ready for dispatch.

📍 Standard Delivery (Transit Time)

Once your order is handed off to the carrier, the delivery time will vary based on your location.

• Standard Shipping: Most customers within the continental U.S. receive their orders within 5-7 business days (after the processing period).

🚀 Need It Faster? Expedited Options

We offer several faster shipping services for those times when you need your order sooner.

• Expedited Options: Available shipping upgrades (including 2-Day and Overnight where available) can be selected and calculated accurately on the final checkout page.
• Complete Control: You will see the specific cost and guaranteed delivery window for each expedited option before you commit to purchase.

🎁 Free Shipping Reward: Unlock Complimentary Delivery

We believe rewarding you for investing in quality is essential. We make it simple to save on shipping and get the best value from your EKOVARA experience.

Unlock Complimentary Shipping: Free Delivery on Orders Over $150

We are pleased to offer complimentary standard shipping on orders that meet our investment threshold.

• Free Shipping Applies To: All orders totaling $150 or more.
• How it Works: Simply ensure your cart subtotal reaches $150 before taxes and discounts, and the standard shipping fee will automatically be removed at checkout.

Pro Tip: This is a perfect opportunity to add that accessory you've been considering or bundle your purchase to reach the free shipping goal!

🔍 Order Tracking: Full Visibility, Instantly

Yes, absolutely! We believe in full transparency throughout the delivery process. Once your premium EKOVARA product leaves our facility, you will have complete visibility over its journey.

Track Your EKOVARA Order: Instant Updates Sent to Your Inbox.

📫 Your Tracking Number is on the Way

The moment your order is processed and packaged (typically within 1-2 business days), you will receive a shipping confirmation email from support@ekovara.com.

This email will contain:

• Your complete order details.
• The name of the carrier (e.g., FedEx, UPS, USPS).
• Your unique Tracking Number.

💻 How to Follow Your Order

Tracking your package is simple and requires only one click:

• Option 1 (Easiest): Click the dedicated tracking link directly within your confirmation email. This will take you to our integrated tracking page for the most up-to-date status.
• Option 2 (Direct): Copy the tracking number and paste it into the tracking tool on the carrier's official website.

Pro Tip: If you don't see the email, please check your spam or promotions folder, and add support@ekovara.com to your safe sender list!

📏 Finding Your Perfect Fit: Accuracy Guaranteed

We want your EKOVARA product to fit perfectly right out of the box. As your expert guide, we provide several precise tools to ensure you get the right size every time.

Achieve the Perfect Fit: Here's How to Find Your EKOVARA Size.

🎯 Step 1: The Product Page Guide

The simplest way to find your fit is by checking the detailed size guide included on every product page.

This guide provides specific measurements tailored to the cut and style of that particular item, ensuring maximum accuracy. Look for the "Size Chart" or "Fit Guide" link right near the size selector.

📐 Step 2: Beyond the Chart (The Expert Guide)

For those looking for extra assurance or who are between sizes, we've created a comprehensive resource:

• View Our "How to Measure" Guide: This expert guide provides step-by-step instructions on taking your key measurements accurately, so you can compare them directly to our charts.

🤝 Step 3: Personalized Support

Still unsure? That's what your trusted advisor is for!

• Contact Our Experts: If you have specific questions about fit, body type, or comparison to other brands, please contact our Customer Care Team. We are happy to review your measurements and provide personalized, tailored advice to ensure your investment is a perfect fit.