Contact information

CONTACT INFORMATION

Ekovara LLC

For all inquiries, questions, concerns, or support requests, please contact us using the information below:

Email: support@ekovara.com

Business Hours: Monday - Friday, 8:00 AM - 9:00 PM Mountain Time (MT) (Excluding U.S. federal holidays)

Response Time: We strive to respond to all inquiries within 1-2 business days. During peak periods or holidays, response times may be longer. Please allow up to 3-5 business days for a response before submitting duplicate inquiries.

Customer Support

For the fastest response, please email us at support@ekovara.com with the following information:

  • Your order number (if applicable)
  • A detailed description of your inquiry or issue
  • Any relevant photos or documentation
  • Your preferred resolution

Order-Specific Inquiries

For questions regarding:

  • Order status or tracking: Please include your order number and email address used at checkout
  • Returns or exchanges: Please reference our Return Policy and include your order number
  • Shipping issues: Please include your order number and tracking information
  • Product questions: Please specify the product name or SKU

Legal Notices

For legal notices, including but not limited to copyright infringement claims, trademark disputes, or formal legal correspondence, please send written notice to our mailing address above, marked "ATTN: Legal Department."

Privacy Concerns

For questions or concerns regarding our Privacy Policy or how we handle your personal information, please email us at support@ekovara.com with "Privacy Inquiry" in the subject line.

Communication Preferences

By providing your contact information, you consent to receive transactional emails related to your orders, including order confirmations, shipping notifications, and customer service responses. You may also receive promotional emails if you have opted in to our marketing communications. You may unsubscribe from marketing emails at any time by clicking the "unsubscribe" link in any promotional email.

Third-Party Communication

We do not provide customer support through social media platforms, third-party messaging apps, or unofficial channels. Official communication from EkoVara will only come from our verified email address (support@ekovara.com). Please be cautious of fraudulent communications claiming to represent our business.

No Telephone Support

At this time, we do not offer telephone customer support. All inquiries must be submitted via email to ensure proper documentation and efficient resolution. Email support allows us to provide you with the most accurate and thorough assistance.

Limitation on Contact Methods

We reserve the right to refuse service or block communications from individuals who:

  • Use abusive, threatening, or harassing language
  • Submit excessive or repetitive inquiries
  • Engage in fraudulent activity
  • Violate our Terms of Service or other policies

Policy Updates

We reserve the right to update our contact information and communication policies at any time. Any changes will be posted on this page and will be effective immediately upon posting.