Return and Exchange Policy

Last updated: 11/17/2025 8:00:00 AM MST 

This policy explains returns and exchanges for purchases made at ekovara.com. It does not limit any rights you have under applicable law.

Eligibility for Returns  

• Returns accepted within 30 days of delivery.
• Items must be unused, unworn, and returned in original packaging with all tags, manuals, and accessories.
• We may refuse returns that show signs of use, are missing parts, or are otherwise unsuitable for resale.

How to Request a Return or Exchange

• Email support@ekovara.com with your order number, the item(s) to return, and the reason for return.
• Wait for a Return Authorization and return instructions from us before shipping the item back.

Return Shipping and Risk of Loss

• Customers are responsible for return shipping costs unless the return is due to our error or a defective/damaged product. 
• Use a trackable shipping service and consider purchasing shipper’s insurance for high‑value items. Returns are your responsibility until received by us.

Refunds and Store Credit

• Preferred option: store credit for the full amount paid for the returned merchandise. Store credit does not expire.
• Alternatively, refunds to the original payment method will be issued for the item price; original outbound shipping charges are non‑refundable unless the return is due to our error or a defective/damaged product.
• Refunds or store credit are issued within 7–14 business days after we receive and inspect the returned item. Timing for receiving funds may vary by payment provider.
• Refunds for items purchased with promotions or discounts will reflect the terms of that promotion.

Defective, Damaged, or Incorrect Items

• Report defective, damaged, or incorrect items to support@ekovara.com within 30 days of delivery and include clear photos and a description of the issue.
• For authorized claims, we will cover return shipping and, at your choice, provide a full refund, replacement, or store credit.
• We may request additional information to process the claim.

Non-Returnable Items

• Final sale or clearance items clearly marked as non‑returnable
• Gift cards
• Downloadable or digital products

Exchanges

• Exchanges are processed as a return plus a new purchase. Include the desired replacement item in your return request. If the replacement costs more, you will be charged the difference.

Partial Returns, Restocking, and Condition Adjustments

• If a returned item is received used, damaged, missing parts, or otherwise not in the required condition, we may issue a partial refund, deny the refund, or charge a reasonable restocking fee consistent with applicable law. We will notify you before processing any adjustment.

Contact

• For returns and questions: support@ekovara.com. Include your order number and a clear description of the issue.

Note:

• This policy may change; the version posted at the time of purchase applies to that order.
• Nothing in this policy is intended to limit rights that cannot be waived under applicable law.